Convenience Fees for Credit/Debit Card or Electronic Check Payments
The Town of Davie charges customers a $3.75 convenience fee for payments using credit/debit card or eCheck (electronic check).
What is a Convenience Fee?
A convenience fee is a charge in addition to the original transaction amount for the convenience of being able to use an alternate payment method.
To What Types of Payments Will the Convenience Fee Apply?
The convenience fee will apply to payments made using Visa, MasterCard, Discover, or the electronic check (eCheck) services.
Who is Charging the Customer the Convenience Fee?
The convenience fee is being charged by the credit card and eCheck application host vendor to cover credit card transaction costs.
Why is a Convenience Fee Being Charged to Customers Who Pay Using These Payment Methods?
A convenience fee is being charged to cover the costs that merchant banking service providers charge vendors to allow customers to pay for services using a credit card or the e-check services.
How Much is the Convenience Fee Using the One-Time Payment Channel?
Credit/debit card or eCheck payment – When using the one-time payment channel to make a payment, a convenience fee of $3.75 will be charged for each payment of $500 or less. Please note that if your bill is greater than $500, you’ll need to arrange for more than one payment. A $3.75 fee will be assessed for each $500 increment within the total payment submitted. If you have set up automatic payments, the balance of your bill will be paid in full on the date it is due with only one $3.75 fee even if your balance is over $500.
What is the Limit to the Amount That Can Be Paid Using a Credit/Debit Card or Echeck Services Through the One-Time Payment Channel?
Credit/debit card or eCheck payment – The maximum threshold for a single payment is $500. Please note that if your bill is greater than $500, you’ll need to arrange for more than one payment. A $3.75 fee will be assessed for each $500 increment within the total payment submitted, unless you have set up automatic payments.
What is the Limit to the Amount That Can Be Paid Using a Credit/Debit Card or Echeck Services Through the Customer Dashboard Channel?
The maximum threshold for a single payment is $20,000 with automatic payments only. A $3.75 fee will be assessed for each automatic payment.
To What Payment Methods Will the Convenience Fee Apply?
The convenience fee will be assessed for the use of Visa, MasterCard, Discover, or eCheck payments made through the following channels: online via the Customer Dashboard, online via the One-time Payment channel, and over the phone via the Interactive Voice Response system. The phone number for payments is (855) 288-1496. Customers also have the option of making credit card or eCheck payments through the Payment Kiosk at the Town of Davie Utilities Customer Service office located at 6591 Orange Dr., Davie, FL. Monday – Friday from 8:30 a.m. to 5:00 p.m. A convenience fee will be assessed for these payments also.
Can I make a credit card or payment that is different from the Balance Due amount?
Yes, the amount will be pre-populated in the amount due field but the customer can change this amount. If a customer wants to pay a different amount, simply enter that amount into the payment amount screen .
Why is a Convenience Fee Being Charged?
The Town of Davie can no longer absorb the merchant banking services fees. The Payment Card Industry Data Security Standards requires that organizations meet specific data protection levels depending on the number of monthly transactions. The cost to protect customers’ financial information while submitting a payment is costly and technologically challenging. In order to eliminate the merchant banking services cost, and protect the Town from liability associated with collecting credit card information, the Town hired a professional payment processing company to manage the credit card acceptance program.